Cancellations and refunds

Last updated: 22 August 2026

Paying for your session

Sessions are arranged with us directly and paid for at the clinic. There is no card payment on this website at the moment. Your time is held from the moment we confirm it with you.

Changing or cancelling

More than 24 hours before your session

Let us know and we will move your session to another time that suits you, free of charge. If you have already paid and would rather have your money back than rebook, we will refund you in full.

Within 24 hours of your session

We are not able to offer a change or a refund. The room and the time have been set aside for you, and at short notice we cannot usually offer them to somebody else.

That said — if something serious has happened, please ring us anyway. We are a family business, not a call centre, and we would rather hear from you than not.

If you do not arrive

If we do not hear from you and you do not attend, the session is counted as taken.

How to change or cancel

Ring us on +44 7414 792223 or email contact@h2clinic.co.uk. Please include your name and the date and time of your booking. A voicemail or an email counts as telling us — the clock stops when you send it, not when we pick it up.

Session packages

Five- and ten-session packages are bought as a whole. Individual sessions within a package follow the same 24-hour rule above. If you have used part of a package and decide not to continue, contact us and we will work out a fair refund on the sessions you have not taken, charging the ones you have at our standard single-session rate.

Membership

Membership runs month by month. You can stop it at any time before your next renewal date and you will not be charged again. Sessions already included in the month you have paid for remain available to you until that month ends.

If we have to cancel

If we cancel your session for any reason — illness, equipment, weather — you choose: another time that suits you, or a full refund. That applies however close to the appointment it happens.

Refunds

Refunds are made by the same method you used to pay. Once we have processed one it usually reaches you within five working days, though the exact timing is down to your bank rather than us.

If something was not right

If you were unhappy with your visit, please tell us — ideally on the day, but whenever suits you. We will listen properly and put right anything that was our fault. Nothing on this page affects your statutory rights under the Consumer Rights Act 2015.

Getting in touch

H2 Clinic, 26 Jeffords Close, Norton Fitzwarren, Somerset TA2 6FH
+44 7414 792223 · contact@h2clinic.co.uk