Cancellations and Refunds
Last updated: 19 August 2026
We sell time in a quiet room, not products in a box. This page explains what happens if your
plans change, written as plainly as we can manage.
Paying for your session
Sessions, packages and membership are paid for in full when you book, securely by card. Your time
is confirmed the moment payment goes through, and there is nothing to settle when you arrive.
Changing or cancelling
More than 24 hours before your session
Let us know and we will move your session to another time that suits you, free of
charge. If you would rather have your money back than rebook, we will refund you in full.
Within 24 hours of your session
We are not able to offer a change or a refund. The room and the time have been set aside for you,
and at short notice we cannot usually offer them to somebody else.
That said — if something serious has happened, please ring us anyway. We are a family business,
not a call centre, and we would rather hear from you than not.
If you do not arrive
If we do not hear from you and you do not attend, the session is counted as taken.
How to change or cancel
Ring us on +44 7414 708733 or email
contact@h2clinic.co.uk. Please include your name and the
date and time of your booking. A voicemail or an email counts as telling us — the clock stops when
you send it, not when we pick it up.
Session packages
Five- and ten-session packages are bought as a whole. Individual sessions within a package follow
the same 24-hour rule above. If you have used part of a package and decide not to continue, contact
us and we will work out a fair refund on the sessions you have not taken, charged at our standard
single-session rate for the ones you have.
Membership
Membership runs month by month. You can stop it at any time before your next renewal date and you
will not be charged again. Sessions already included in the month you have paid for remain available
to you until that month ends.
If we have to cancel
If we cancel your session for any reason — illness, equipment, weather — you choose: another time
that suits you, or a full refund. That applies however close to the appointment it happens.
Refunds
Refunds go back to the card you paid with. Once we have processed one it usually reaches you
within five working days, though the exact timing is down to your bank rather than us.
If something was not right
If you were unhappy with your visit, please tell us — ideally on the day, but whenever suits you.
We will listen properly and put right anything that was our fault. Nothing on this page affects your
statutory rights under the Consumer Rights Act 2015.
Getting in touch
H2 Clinic, 26 Jeffords Close, Norton Fitzwarren, Taunton, Somerset TA2 6FH
+44 7414 708733 ·
contact@h2clinic.co.uk